ISO 9001

ISO 9001 merupakan standar internasional di bidang sistem manajemen mutu. Suatu lembaga/organisasi yang telah mendapatkan akreditasi (pengakuan dari pihak lain yang independen) ISO tersebut, dapat dikatakan telah memenuhi persyaratan internasional dalam hal sistem manajemen mutu produk/jasa yang dihasilkannya. ISO 9001:2015 ISO 9001 is defined as the international standard that specifies requirements for a quality management system (QMS). Organizations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements. It is the most popular standard in the ISO 9000 series and the only standard in the series to which organizations can certify. ISO 9001 was first published in 1987 by the International Organization for Standardization (ISO), an international agency composed of the national standards bodies of more than 160 countries. The current version of ISO 9001 was released in September 2015. ISO 9001 helps organizations ensure their customers consistently receive high quality products and services, which in turn brings many benefits, including satisfied customers, management, and employees. Because ISO 9001 specifies the requirements for an effective quality management system, organizations find that using the standard helps them: Organize a QMS Create satisfied customers, management, and employees Continually improve their processes Save costs.

BENEFITS OF ISO 9001:2015 Organize a QMS Create satisfied customers, management, and employees Continually improve their processes Save costs Generic Generic berarti standar yang sama dapat diterapkan pada berbagai organisasi, besar ataupun kecil, apapun product dan layanannya, dalam sembarang aktivitas suatu sektor, dan apakah itu adalah perusahaan business, layanan publik atau departemen pemerintahan.

Sistem manajemen mengacu pada apa yang organisasi lakukan untuk mengelola proses, atau aktivitas, sehingga produk atau jasa memenuhi tujuan yang telah ditetapkannya sendiri, seperti:

• Memenuhi persyaratan kualitas pelanggan,
• Sesuai dengan peraturan, atau
• Tujuan perusahaan atau organisasi.
• Sasaran Mutu.